Last updated: July 12, 2024

Welcome to Royal Sports! Our Return and Refund Policy outlines how we handle returns, refunds, and exchanges to ensure your satisfaction with our products and services. Please read this policy carefully to understand your rights and responsibilities when using our services. By making a purchase with Royal Sports, you agree to abide by the terms outlined in this policy.

We are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns regarding our policy, please contact us at royalsportsind@gmail.com.

Returns

Eligibility for Returns:

  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • Returns must be initiated within 7 days of purchase.
  • Proof of purchase or receipt is required for all returns.

Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

Return Process:

  • To initiate a return, contact our customer service at https://royalsports.ind.in/contact-us/ with your order number and reason for return.
  • Our team will provide you with a return authorization and shipping instructions.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

Refund Process:

  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at https://royalsports.ind.in/contact-us/.

Partial Refunds:

  • In certain situations, only partial refunds are granted (if applicable), such as for items that are returned more than 14 days after delivery or items that are damaged or missing parts for reasons not due to our error.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at https://royalsports.ind.in/contact-us/ with your order number and details of the issue.

Shipping

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over ₹5,000, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions about this Refund and Return Policy, You can contact us: